Deliverect settings page redesign
Helping managers have a seamless experience when configuring settings for Channels and POS systems
Role
Product designer
Platform
Web
Timeline
3 months
Tools
Figma, Waze
Background
What is Deliverect?
Deliverect is a global ecosystem of on and off-premise solutions for digital food sales. Having integrations with a lot of POS systems and Delivery Channels, Deliverect helps restaurants of all sizes to sell anywhere and deliver everywhere.
Problem
Managers are having a difficult time going through the settings page
Managing multiple POS systems and channels involves handling numerous settings. There is an opportunity to enhance the experience for Account and Restaurant Managers by making the settings page more intuitive and easier to navigate efficiently.
User research
After doing user interviews and surveys here are some of the insights I’ve gathered from the the customers
“I find the settings page confusing and all over the place“
“There’s so much scrolling needed to change 1 or 2 settings“
“The page should have more structure“
Solution
Create a more intuitive flow
After multiple rounds of iteration and design feedback, I explored different ways to improve the flow. Each option had its own perks, so it was important to take user input into account.
After discussing with the engineering team and considering time and resource constraints, we have decided to move forward with this design.
01
Switching to a full screen modal
After collaborating with our product manager and engineering team, we’ve decided to place the settings page on a separate screen. Using a modal helps users stay focused on the content while keeping unnecessary information out of view.
02
Using tabs
To complement the modal, we used tabs to provide a more intuitive experience and better content organization. The tabs allow users to easily navigate settings within a single page without feeling overwhelmed by excessive information.
Design impact
Following the redesign, we conducted another round of customer satisfaction surveys to evaluate the impact of our improvements. The results showed a significant increase in our satisfaction score, rising from 2 to 4 (on a 5-point scale). This positive outcome reflects the effectiveness of our design enhancements and their alignment with user needs. Apart from the Channel settings, the same design was initially implemented for the POS settings, starting with a soft launch on Kounta POS. Over time, this design was gradually expanded and applied to most POS systems integrated with Deliverect.